Return & Refund Policy

Thank you for shopping with Limitless Naturals KSA, operated by Eva Pharma KSA (CR: 7033544110), located at Muhammad Ali Janah, Al Shohada district, Riyadh, Kingdom of Saudi Arabia. We strive to ensure your satisfaction with our multivitamins and supplement products. This Return & Refund Policy outlines the terms under which returns, exchanges, and refunds are accepted in compliance with KSA consumer protection regulations.

 

1. Eligibility for Returns

You may request a return or exchange under the following conditions:

  • The product is damaged, defective, or incorrect upon delivery.
  • The product is unopened, unused, and in its original packaging.
  • The request is made within 7 days of receiving the order.

Products Not Eligible for Return

  • Opened or used supplements.
  • Products with broken seals or tampered packaging.
  • Items purchased during clearance or special promotions (unless damaged or defective).

To complete your return, we require a receipt or proof of purchase.

Additional charges may apply for product returns or exchanges, depending on return shipping costs, taxes, or imposed fees.

2. Return Process

To initiate a return:

  1. Contact our support team at ksacustomersupport@limitlessnaturals.com or call +966 553332121.
  2. Provide your order number, product details, and reason for return.
  3. Our team will guide you through the return shipping or pickup process.

In the event of a return or exchange without cause, applicable shipping fees will be charged.

3. Inspection and Approval

Upon receiving the returned product, we will:

  • Inspect its condition.
  • Notify you of the return status via email (whether approved or rejected).

If approved, refunds or exchanges will be processed according to your request.

4. Refund Methods

Approved refunds will be issued using the original payment method within 7–14 business days, depending on your bank or payment provider.

Refund Options

  • Refund to original payment method.
  • Store credit or voucher (if preferred).

Shipping fees are non-refundable, except in cases of damaged or incorrect items.

In case of Cash on Delivery, you must provide your bank account details within ____ business days to enable the refund process. The refund will be reflected within ____ business days after receiving the bank account details.

5. Exchange Policy

We offer exchanges for the same product or an alternative of equal value if:

  • The product delivered is damaged or incorrect.
  • The product remains unused and sealed.

6. Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item:

  • Report it within 48 hours of delivery.
  • Provide photos or evidence if requested.
  • We will arrange a free replacement or full refund.

7. Order Cancellation

Orders may be canceled before shipment. Once the order is dispatched, it may only be processed through the return procedure.

8. Health & Safety Notice

For health and safety reasons, we cannot accept returns of opened supplements or products with broken seals, except in cases of manufacturing defects.

9. Contact Information

For return and refund requests, please contact:

Limitless Naturals KSA / Eva Pharma KSA
Email: ksacustomersupport@limitlessnaturals.com
Phone: +966 553332121
Address: Muhammad Ali Janah, Al Shohada district, Riyadh, Kingdom of Saudi Arabia

10. Late or Missing Refunds

  • If you haven’t received a refund yet, first check your bank account again.
  • Then contact your credit card company; it may take some time before your refund is officially posted.
  • Next, contact your bank. There is often some processing time before a refund is posted.
  • If you’ve done all of this and still have not received your refund, please contact us.

By purchasing from our website, you acknowledge and agree to the terms of this Return & Refund Policy.