Privacy Policy

This Privacy Policy describes how Limitless Naturals KSA ("we", "us", or "our") collects, uses, discloses, and protects your personal information when you visit our website and purchase our products, including multivitamins and dietary supplements, in the Kingdom of Saudi Arabia (KSA).

By using our website and services, you acknowledge that you have read and understood this Privacy Policy and agree to the collection and use of your information as described herein, in compliance with applicable KSA laws and regulations, including the Personal Data Protection Law (PDPL).

1. Information We Collect

We may collect the following types of personal information:

1.1 Personal Identification Information

  • Full Name
  • Date of Birth (optional, whe re required)
  • National ID or Iqama Number (only when required for regulatory purposes)

1.2 Contact Information

  • Email Address
  • Phone Number
  • Billing and Shipping Address

1.3 Account Information

  • Username and Password
  • Purchase History
  • Wishlist and Saved Items

1.4 Payment Information

  • Credit/Debit Card Details (processed securely via third-party payment gateways)
  • Transaction Records

1.5 Device and Technical Information

  • IP Address
  • Browser Type and Version
  • Device Type and Operating System
  • Cookies and Usage Data

1.6 Wellness Preferences (Optional)

  • What we collect (optional): Non-medical wellness preferences you choose to provide (e.g., general lifestyle goals or supplement preferences such as “energy support,” “immunity support,” dietary preferences, or allergen preferences).
  • What we do not request: We do not ask for or require medical history, diagnoses, lab results, prescriptions, or other clinical information to use the Website or purchase Products.
  • If you share health information: If you voluntarily include medical or other sensitive health information in free-text fields or messages, we will use it only to address your request and will handle it with additional safeguards in accordance with applicable KSA PDPL requirements (and where required, based on your explicit consent).
  • Not medical advice: Any recommendations or content are for general informational purposes and are not medical advice.

2. How We Use Your Information

  • To Process Orders: Manage purchases, payments, and deliveries.
  • To Communicate: Send order confirmations, updates, promotions, and customer support.
  • To Improve Services: Analyze website performance, user experience, and preferences.
  • To Comply with Legal Obligations: Fulfill government and regulatory requirements in KSA.

3. Legal Basis for Processing Data

  • Your Consent when subscribing to newsletters or marketing.
  • Contractual Necessity to fulfill your orders and provide services.
  • Legal Compliance under KSA laws and regulations.
  • Legitimate Interests to improve our website and services.

4. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience. These include:

  • Session Cookies: For website functionality.
  • Preference Cookies: Remember your settings and preferences.
  • Analytics Cookies: Understand website usage and performance.

You can manage cookie settings through your browser.

5. Sharing of Information

  • Payment Service Providers: For secure transactions (e.g., Mada, Visa, Mastercard).
  • Shipping Partners: To deliver your orders.
  • IT and Marketing Vendors: For website maintenance and communication.
  • Government Authorities: When required by law or for legal compliance.

We do not sell or rent your personal data to third parties.

6. Data Storage and Security

  • Encryption of payment information
  • Secure servers and firewalls
  • Access controls and authentication

Your data is stored within KSA or in approved international regions with adequate protection.

7. Data Retention

We retain personal data only as long as necessary to fulfill the purposes stated in this policy or as required by KSA laws.

8. Your Rights Under KSA Law

  • Access your personal data
  • Request corrections or updates
  • Withdraw consent for marketing communications
  • Request deletion, subject to legal obligations

Requests may be made via our contact details below.

9. International Data Transfers

If we transfer your data outside KSA, it will only be to countries with adequate data protection measures and in compliance with PDPL requirements.

10. Marketing Communications

With your consent, we may send promotional emails, SMS, or notifications about new products and offers. You may opt out at any time.

11. Children’s Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect data from minors.

12. Third-Party Links

Our website may contain external links. We are not responsible for the privacy practices of third-party websites.

13. Changes to This Privacy Policy

We may update this Privacy Policy periodically. Updates will be posted on this page with an updated date.

14. Contact Us

Limitless Naturals KSA / Eva Pharma KSA
Muhammad Ali Janah, Al Shohada district, Riyadh, Kingdom of Saudi Arabia
Email: ksacustomersupport@limitlessnaturals.com
Phone: +966 553332121

By using our website, you accept this Privacy Policy and consent to the collection and use of your information as described above.